LEGAL

Patient Bill of Rights

Last updated: April 2026

REVÍ believes every patient deserves respectful, transparent, and safe care. This Patient Bill of Rights applies to individuals using REVÍ services in the United States, including access to independent licensed healthcare providers through telehealth where available.

Healthcare services available through REVÍ may be delivered by independent licensed providers. REVÍ itself does not practice medicine, employ all providers directly, or guarantee treatment outcomes.

1. Right to Respectful and Non-Discriminatory Care

You have the right to be treated with dignity, courtesy, fairness, and respect regardless of age, race, color, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status, or financial status, subject to applicable law.

2. Right to Privacy

You have the right to privacy regarding your medical care, communications, consultations, and personal information consistent with applicable law.

3. Right to Confidentiality

You have the right to expect that your health information will be handled in accordance with applicable privacy laws, including HIPAA where applicable, and as described in our Privacy Policy and Notice of Privacy Practices.

4. Right to Clear Information

You have the right to receive understandable information regarding:

• Available services
• Telehealth processes
• Treatment options
• Potential risks and benefits
• Expected fees and billing practices
• Provider recommendations
• Policies that may affect your care

5. Right to Participate in Care Decisions

You have the right to participate in decisions regarding your treatment plan, including asking questions, discussing alternatives, and considering the risks and benefits of available options.

6. Right to Informed Consent

You have the right to receive sufficient information before consenting to treatment, telehealth services, prescriptions, or procedures where applicable.

7. Right to Refuse Treatment

You have the right to decline recommended treatment or discontinue participation, subject to understanding potential medical or practical consequences of doing so.

8. Right to Know Provider Credentials

You have the right to know the identity and professional credentials of the licensed provider responsible for your care, subject to applicable platform processes.

9. Right to Safe and Appropriate Care

You have the right to receive care delivered using reasonable professional standards. However, telehealth may not be appropriate for every condition, and providers may recommend in-person care when clinically necessary.

10. Right to Access Applicable Records

You may request access to applicable medical or account records in accordance with state and federal law, provider policies, and record retention requirements.

11. Right to Request Corrections

You may request correction of inaccurate personal or health information maintained in records, subject to applicable legal and professional standards.

12. Right to Transparent Billing

You have the right to understandable information regarding charges, subscriptions, refund policies, recurring billing, and payment responsibilities.

13. Right to Voice Concerns or File Complaints

You have the right to submit concerns, complaints, or feedback regarding services, support, billing, privacy, or provider interactions without retaliation.

14. Right to Continuity Information

If services are discontinued, unavailable, or no longer clinically appropriate, you have the right to reasonable information regarding next steps where feasible.

15. Right to Emergency Guidance

REVÍ does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or seek immediate in-person emergency care.

16. Right to Receive Information About Telehealth Limitations

You have the right to understand that telehealth has limitations and may not replace all aspects of an in-person medical examination.

17. Patient Responsibilities

To support safe and effective care, patients are expected to:

• Provide truthful, complete, and current information.
• Update changes in symptoms, medications, or medical history.
• Follow agreed treatment instructions.
• Use medications only as directed.
• Treat staff and providers respectfully.
• Protect account credentials and devices.
• Pay applicable charges when due.
• Seek emergency care when needed.

18. State Availability

Healthcare services coordinated through REVÍ may be available only in select U.S. states where providers are licensed and services are legally permitted. Availability may change without notice.

19. No Guarantee of Results

You understand that treatment outcomes vary by individual. No specific result, prescription approval, or cosmetic outcome is guaranteed.

20. Contact Us

To ask questions or submit a complaint regarding patient rights, contact:

REVÍ Patient Support
Email: support@revihealth.com
Address: [Insert U.S. Business Address]
Phone: [Insert U.S. Phone Number]

If your concern relates to a licensed provider, we may direct you to the appropriate medical group, provider organization, or state licensing authority where applicable.