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Cancellation & Refund Policy

Last updated: April 2026

At REVÍ, we aim to keep our billing, subscriptions, shipping, and cancellation process transparent and fair. Because some products involve provider review, prescription authorization, pharmacy preparation, or personalized fulfillment, refund eligibility may vary depending on the stage of the order.

Please review this policy carefully before purchasing products or enrolling in a recurring plan.

1. How to Cancel

You may request cancellation by:

Cancellation requests should be submitted before the next billing or processing date. Submitting a request does not guarantee cancellation if the order has already entered processing.

2. When Cancellation Is Allowed

Orders may typically be cancelled if they have not yet entered one of the following stages:

If your request is received before processing begins, we will make reasonable efforts to stop the order and prevent the charge where possible.

3. When Cancellation Is No Longer Available

Once an order has entered active processing, cancellation may no longer be possible. This may include:

4. Subscription & Recurring Refill Plans

Some REVÍ plans may renew automatically and include recurring shipments or refills. By enrolling, you authorize recurring charges until cancelled.

To avoid your next charge, cancellation requests should be submitted at least 48 hours before the next scheduled billing date.

If a refill has already started processing, it may ship and be charged as scheduled. Future renewals can still be cancelled.

5. Refund Eligibility

Refund requests are reviewed individually based on order status, product type, processing stage, payment status, and applicable law.

Refunds may be considered in situations such as:

6. Non-Refundable Items

The following items are generally non-refundable once processed:

7. Prescription Products

Prescription hair loss treatments may be issued only at the discretion of a licensed provider. Because prescriptions are patient-specific and may involve pharmacy regulations, they usually cannot be returned once dispensed or shipped.

Payment for an intake or consultation does not guarantee a prescription will be approved.

8. Shipping Issues

If your package arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery.

Please include:

We may offer a replacement, store credit, partial refund, or other resolution depending on the issue.

9. Lost or Delayed Packages

Carrier delivery dates are estimates only. Delays may occur due to weather, carrier disruptions, holidays, address errors, or pharmacy processing times.

If a package is confirmed lost in transit, we may issue a replacement or refund after review.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. REVÍ is not responsible for packages sent to an address entered incorrectly by the customer.

If you notice an error, contact us immediately. We cannot guarantee changes after processing begins.

11. Processing Times

Orders involving provider review or prescription approval may require additional time. Typical processing timelines may vary depending on:

12. Chargebacks

If you believe a charge is incorrect, please contact us before filing a chargeback. We are happy to review and resolve billing concerns directly.

Fraudulent or abusive chargebacks may result in account suspension where permitted by law.

13. How Refunds Are Issued

Approved refunds are generally returned to the original payment method. Depending on your bank or payment provider, processing may take several business days.

14. Contact Support

For cancellation, billing, shipping, or refund questions, contact:

REVÍ Support
Email: support@revihealth.com
Address: [Insert Business Address]
Phone: [Insert Phone Number]