LEGAL

Privacy Policy

Last updated: April 2026

Please read this Privacy Policy carefully before using the REVÍ website, intake forms, patient portal, communications, products, or related services. This Privacy Policy explains how REVÍ collects, uses, shares, stores, and protects information about you.

Important note: This Privacy Policy applies to personal information collected through our website, marketing pages, online forms, account tools, customer support, and other non-HIPAA interactions. Our separate Notice of Privacy Practices explains how protected health information (“PHI”) may be used and disclosed in connection with healthcare services under applicable health privacy laws, including HIPAA where applicable.

The terms “REVÍ,” “we,” “us,” and “our” refer to REVÍ Health and its related brands, affiliates, service providers, contractors, successors, and assigns. The terms “you” and “your” refer to the person accessing or using our website or services.

I. Introduction

REVÍ is a digital hair restoration and telehealth support platform. We may collect information when you visit our website, complete an intake, create an account, purchase products, communicate with us, receive customer support, interact with advertisements, or use related services.

By accessing or using REVÍ, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

II. Information We Collect

We may collect several categories of information depending on how you interact with REVÍ.

A. Information You Provide Directly

We may collect information that you choose to provide, including:

• Name, email address, phone number, mailing address, and account credentials.
• Date of birth, age range, sex, gender-related information, and location.
• Hair loss goals, hair loss history, scalp concerns, lifestyle information, and treatment preferences.
• Medical history, allergies, medications, health conditions, pregnancy or breastfeeding status, and related intake responses.
• Photos you choose to upload, including hairline, scalp, crown, or progress photos.
• Payment and billing information, such as billing address and transaction information.
• Messages, support requests, reviews, survey answers, testimonials, and other communications.
• Any other information you choose to provide through our website, forms, or communications.

B. Information Collected Automatically

When you visit or use our website, we may automatically collect technical and usage information, including:

• IP address, browser type, device type, operating system, language, and approximate location.
• Pages viewed, links clicked, time spent, referring URLs, search terms, and navigation patterns.
• Device identifiers, cookies, pixels, session replay data, analytics identifiers, and advertising identifiers.
• Log data, performance data, crash reports, security signals, and fraud-prevention information.

C. Information From Third Parties

We may receive information about you from third parties, including:

• Independent healthcare providers involved in your care.
• Pharmacies, fulfillment partners, laboratories, or shipping carriers.
• Payment processors and fraud-prevention vendors.
• Analytics, advertising, and marketing partners.
• Customer support platforms, communication tools, and scheduling systems.
• Publicly available sources or information you authorize others to share with us.

III. Cookies, Pixels, and Similar Technologies

REVÍ and our service providers may use cookies, pixels, web beacons, SDKs, local storage, tags, and similar technologies to operate the website, remember preferences, understand usage, measure performance, detect fraud, improve services, and deliver or measure advertising.

Cookies are small files stored on your device. Some cookies are necessary for the site to work. Others help us understand how people use our site or deliver more relevant content.

You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.

IV. How We Use Information

We may use information we collect for the following purposes:

• To provide, operate, maintain, and improve the REVÍ website and services.
• To create and manage your account.
• To process intakes, eligibility questions, purchases, subscriptions, refills, and support requests.
• To coordinate with independent healthcare providers, pharmacies, and fulfillment partners.
• To communicate with you about your account, intake, orders, treatment, refills, support, and updates.
• To process payments, prevent fraud, and maintain transaction records.
• To personalize website content, recommendations, communications, and user experience.
• To analyze website usage, improve design, test features, and develop new services.
• To send marketing communications where permitted by law and consistent with your choices.
• To respond to questions, complaints, requests, reviews, and customer support issues.
• To protect the safety, security, and integrity of users, REVÍ, providers, pharmacies, and the Platform.
• To comply with legal obligations, enforce agreements, and protect rights.
• To create aggregated or de-identified data that cannot reasonably identify you.
• For any other purpose disclosed at the time information is collected or with your consent.

V. How We Disclose Information

We may disclose information as described below:

A. Healthcare Providers and Professional Entities

We may share information with independent licensed healthcare providers, professional medical groups, clinicians, and care coordination personnel so they can review your intake, communicate with you, evaluate eligibility, make clinical decisions, and provide healthcare services.

B. Pharmacies and Fulfillment Partners

If a prescription or product order is approved, we may share necessary information with licensed pharmacies, fulfillment vendors, and shipping carriers to process, dispense, package, and deliver products.

C. Service Providers

We may share information with companies that help us operate our business, such as hosting providers, payment processors, analytics vendors, customer support platforms, email and SMS providers, security vendors, fraud-prevention tools, and marketing platforms.

D. Payment Processors

Payment information may be transmitted to third-party payment processors over encrypted connections. REVÍ does not need to store your full payment card number to process future transactions.

E. Advertising and Analytics Partners

We may share limited website and device information with analytics and advertising partners to understand campaign performance, measure website traffic, and deliver relevant advertising. These partners may use cookies or similar technologies subject to their own policies.

F. Legal, Safety, and Compliance

We may disclose information if we believe disclosure is necessary or appropriate to comply with law, court orders, subpoenas, regulatory requests, legal process, law enforcement requests, or to protect the rights, property, safety, or security of REVÍ, users, providers, pharmacies, or others.

G. Business Transactions

If REVÍ is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

H. With Your Consent

We may disclose information for other purposes with your direction or consent.

VI. Marketing Communications

We may send promotional emails, SMS messages, newsletters, offers, surveys, or other marketing communications where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may opt out of certain text messages by replying STOP or following instructions in the message.

Even if you opt out of marketing, we may still send transactional, account, legal, security, refill, treatment, or service-related communications.

VII. Your Privacy Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request restriction of certain processing activities.
• Object to certain uses or disclosures.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising or sharing activities where applicable.
• Request a copy of certain information in a portable format.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Some information may be retained where necessary for legal, medical, security, fraud-prevention, or business purposes.

VIII. State Privacy Rights

Some U.S. state privacy laws provide additional rights regarding personal information. If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another state with applicable privacy rights, you may have rights to know, access, correct, delete, obtain a copy of, or opt out of certain processing of your personal information.

REVÍ will not discriminate against you for exercising applicable privacy rights. However, some services may require certain information to function, and we may be unable to provide services if necessary information is deleted or withheld.

IX. Sensitive Personal Information

Some information you provide may be considered sensitive under applicable privacy laws, such as health-related information, sex, gender, age, photos, or payment-related information. We use sensitive information only as reasonably necessary to provide services, comply with law, protect security, coordinate care, and as otherwise permitted by applicable law.

X. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encryption, access controls, monitoring, vendor controls, and secure transmission methods.

No website, system, or electronic transmission is completely secure. You are responsible for keeping your account credentials confidential and notifying us promptly if you believe your account has been compromised.

XI. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, support business operations, and protect our rights.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, provider or pharmacy recordkeeping obligations, and whether you maintain an active account or treatment relationship.

XII. Children’s Privacy

REVÍ is not intended for children under 18. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected information from a person under 18, we may delete it or take other appropriate action.

XIII. Third-Party Links

Our website may contain links to third-party websites, applications, social media pages, payment processors, pharmacies, articles, or external resources. We are not responsible for the privacy practices or content of third parties. Please review their privacy policies before providing information to them.

XIV. Testimonials and Public Content

If you choose to submit a review, testimonial, photo, comment, or other public-facing content, we may display the content with your first name, initials, or other information you authorize. Please do not submit information you would not want others to see, copy, or share.

XV. De-Identified and Aggregated Information

We may create de-identified or aggregated information that does not reasonably identify you. We may use and disclose such information for research, analytics, product development, marketing, operational, or other lawful purposes.

XVI. International Users

REVÍ is intended primarily for users in jurisdictions where our services are available. If you access the website from outside the United States, you understand that your information may be processed and stored in the United States or other countries where privacy laws may differ from those in your location.

XVII. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the “Last updated” date above. Your continued use of REVÍ after changes are posted means you acknowledge the updated Privacy Policy.

XVIII. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

REVÍ Health
Email: support@revihealth.com
Address: [Insert Business Address]
Phone: [Insert Phone Number]

If your request relates to protected health information connected to healthcare services, please also review our Notice of Privacy Practices.